Skip to main content

ACCESSIBILITY & LEGISLATIVE COMPLIANCE

Meet the Needs of a Diverse Customer Base

 

One Definition of Accessibility

  1. Extent to which a consumer or user can obtain a good or service at the time it is needed.
  2. Ease with which a facility or location can be reached from other locations.
  3. Ease of contact with a person or organization.
  4. Authorization, opportunity, or right to access records or retrieve information from an archive, computer system, or website.

http://www.businessdictionary.com/definition/accessibility.html

From a business perspective accessibility makes sense. In Ontario, ensuring the accessibility of goods, services, information and communication, employment, transportation and buildings and facilities is also the law.

The AODA, Customer Service Standard and Integrated Accessibility StandardsThe Accessibility for Ontarians with Disabilities Act, (AODA), 2005 and its associated regulations, the Accessibility Standards for Customer Service (CSS), the Integrated Accessibility Standards Regulation (IASR) and the Built Environment Standard provide a framework for making Ontario accessible to all.

Under this law and associated regulations, all businesses and organizations in Ontario will have to comply with a series of policy, training and documentation requirements designed to make services, information and communications, employment, transportation and facilities more accessible.

PSN has expertise and tools to help organizations meet their compliance requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and its associated Regulations. PSN also has the knowledge and ability to help you leverage your legal obligations under this legislation into a practical strategies to help you attract customers and enhance satisfaction through responsive, accessible and inclusive service. (PSN’s ACCESSIBILITY SERVICES)

Accessible Customer Service Standard

The first regulation under the AODA to become law, the Accessible Customer Service Standard (Accessibility Standards for Customer Service, On. Reg. 429/07) addresses how services are provided and delivered to persons with disabilities. Its intent is to remove the barriers inhibiting access to everyday goods and services.

This standard applies to all government, broader public sector, as well as businesses and organizations may they be private sector or non-profit, with one employee or more in Ontario.

Compliance Date for businesses and organizations in Ontario – January 1, 2012. MORE ABOUT THE CUSTOMER SERVICE STANDARD

AODA Integrated Accessibility Standards Regulation

The Integrated Accessibility Standards Regulation, (Integrated Accessibility Standards Regulation, On. Reg. 191/11) became law on July 1, 2011. It contains the requirements relating to three individual standards: information and communications, employment and transportation. It also identifies general requirements that apply to all three standards.

This standard applies to all government, broader public sector, as well as businesses and organizations may they be private sector or non-profit, with one employee or more in Ontario.

Compliance dates are to be phased in between 2011 and 2021. In addition to specific requirements relating to transportation services, businesses and organizations in Ontario have obligations relating to public safety information that come into effect on January 1, 2012. MORE ABOUT THE INTEGRATED ACCESSIBILITY STANDARDS REGULATION

AODA Built Environment Standard

The Accessibility Standard for the Built Environment will help remove barriers in buildings and outdoor spaces for people with disabilities. The standard will only apply to new construction and planned redevelopment.

The government of Ontario has released new draft standards for the Built Environment for public review and comment. The Built Environment Standards are proposed as new regulations under the Integrated Accessibility Standards Regulation, ON, 191/11 and only address accessibility and public spaces. Enhancements to accessibility in buildings will happen at a later date through Ontario’s Building Code, which governs new construction and renovations in buildings.

This standard is currently not law. VIEW A COPY OF THE DRAFT STANDARDS FOR THE BUILT ENVIRONMENT - PUBLIC SPACES