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Demographic Drivers

Demographic Drivers

• Ontario's population is getting older. In 2009, senior (65+) accounted for 13.7% of the Ontario population.

• For the first time, by 2017, seniors will account for a larger share of the population than children under the age of 15.

• Almost 40% of Ontario's population will be over 50, by 2025, with nearly 3.1 million people, 65 years of age and older.

• In 2006, 1.85 million people or 15.5% of Ontario's population had a disability.

• Ontario's disability rate increases steadily with age. While the disability rate was just over 5% for people 25-44 and about 21% for people 45 to 64, the disability rate rose to almost 40% for individuals 65-74 and 60% for people 75 plus.


Legal Drivers

Legal Drivers

• Almost 70% of the over 700 complaints filed with the Ontario Human Rights Commission in 2008/09 related to age and/or disability.

• In 2005, the Accessibility for Ontarians with Disabilities Act (AODA) was passed with the goal of making the Province of Ontario barrier-free by 2025.

• The AODA identifies rules that businesses and organizations must follow to identify, remove and prevent barriers to accessibility. Standards cover Customer Service, Information and Communications, Employment, Transportation and the Built Environment.

• The Customer Service Standard, the first mandatory regulation under the AODA, addresses business practices and training needed to provide quality customer service to people with disabilities.

• All businesses and organizations must comply with the Customer Service Standard by January 1, 2012.