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RESEARCH & FEEDBACK

Hear and Respond to the Voice of Your Customers

 

An important step in defining fact-based, actionable steps to enhance service quality is understanding your customer's needs. Knowing, not assuming, what your customers want and then assessing how well you are doing at meeting those expectations is critical.

Focus groups, surveys and on-going feedback can illuminate the connect and disconnect between internal and external perspectives on service quality.

Get the data, information and feedback you need to better understand, meet and exceed your customer's expectations.

 

What are your customer's experiencing?

PSN's Research and Feedback Services can help you identify:

  • What your customer's are saying about your organization;
     
  • If customers find your services accessible, usable and appreciated or if your goods and services are alienating and frustrating customers;
     
  • The specific touch points within the service process that significantly impact your customer's experiences;
     
  • The main drivers promoting or inhibiting your customer's satisfaction and loyalty.

We can organize, manage and run Focus Groups, studies and surveys specific to YOUR business. We can help you hear and understand what your customer's are saying.

With these insights, we can help you uncover and prioritize actions that maintain and grow your customer-base and drive positive cash flow for your business.


Customer Service Accessibility Survey


Customer Service Survey