Accessible Communications
Connect with your customers. Open the lines of communications.
Removing Barriers: Tips and Strategies to Promote Accessible Communication, North Carolina Office on Disability and Health. Quick reference guide that addresses the basics on ways to effectively communicate and interact with people with disabilities. Provides information and tips that can be incorporated in the workplace as well as in daily community living.
Communication Access for People Who Have Communication Disabilities,This booklet is intended to inform businesses and organizations about providing accessible goods and services to people who have communication disabilities, and may be a helpful resource in complying with the customer service standard under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
Guide for Service Providers and Businesses, Canadian Hearing Society - Information on how to make your business or services more user friendly to people who are deaf, deafened and hard of hearing.
Communication Strategies, Deaf Info - Provides a general overview of some of the differences when communicating with people who are deaf vs. hard of hearing.
TTY/Relay Services
TTY Overview, Office of Health and Human Services, Government of Massachusetts
How to use a TTY, National Technical Institute for the Deaf
How to Use a Telecommunications Relay Service, National Technical Institute for the Deaf
Relay Services for People with Hearing and Speech Disabilities, CRTC
Bell Relay Services, Bell Canada, - Includes information on how Relay services work, how to access the service and general tips for TTY users.
TELUS Relay Service, TELUS, Information on how to place a Relay service call and how to place a Relay call to a TTY phone
Captioning, Interpreting
Glossary of Captioning Terms, National Captioning Institute, USA
Interpreting, National Technical Institute for the Deaf,- Provides an overview the role of interpreters in facilitating communication and the common types of services provided by interpreters
Communicating with People who are Deaf/Hearing Impaired, Provides information on types of communication support including sign language interpreters, lip speakers, text to speech reporters, and hearing enhancement systems.
CART, National Court Reporters Foundation, Provides information of use to people employing or in need of Communication Access Real-time Translation (CART), also known as real-time captioning.